The shipping order service time of is Monday-Friday/10:00 AM-8:00 PM (EST).

The processing time for shipping orders is 1-3 business days.

Order processing ends at 8:00 PM daily and orders placed after 8:00 PM will be prioritized starting at 10:00 AM the next business day.

Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 10:00 AM the following Monday.

We apologize if it times out, you can contact our customer service staff Cassandra Gedeus by email [email protected], thank you.

1.How long is the delivery date?

Our delivery date is 6-12 business days, of which orders will be processed within 1-3 business days and shipping time is 5-9 business days.

2.What are shipping time and freight?

We ship from 41 Floyd St, Everett, Massachusetts, where your stand mixer will ship from after you place your order.

We uniformly using Standard shipping free of charge with no courier charges.

Shipping time is 5-9 business days.

3.Who is responsible for the sale tax and customs fees?

The sales tax is the responsibility of the customer and is not borne by the merchant, thank you for your understanding.

We are well aware of the demand for stand mixers in the US market. In order to better serve US customers, we currently only support orders from the US mainland, and there is no customs fee.

4.Sign for receipt

(1) We hope that you sign for it yourself. If someone else signs for it, please ensure that your package will not be lost.

(2) Please check whether the package and stand mixer are intact before signing. If the stand mixer is damaged or scratched, please reject it and promptly contact our customer service staff Cassandra Gedeus by email [email protected], we will promptly arrange a replacement or refund for you, thank you.

5.Need help?

If you have more questions about shipping policy, please contact our customer service staff Cassandra Gedeus via email [email protected], we will solve it for you as soon as possible within 24 hours, thank you.