The service time of Merrycheerful.com is Monday-Friday/10:00 AM-8:00 PM (EST).
Once you apply for a return, we will process the return order for you within 1-3 business days.
Orders are not processed on weekends.
We apologize if it times out, you can contact our customer service staff Cassandra Gedeus by email [email protected], thank you.
1.How to cancel the order?
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order.
After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.
2. How to apply for a return?
Please contact our customer service staff Cassandra Gedeus by email [email protected] to apply for a return.
3.What are the return requirements?
The stand mixer must be returned in a brand new state.
The returned stand mixer should be in its original packaging.
The returned stand mixer should not have been artificially damaged.
The returned stand mixer should not be damaged.
The returned stand mixer should not be worn out.
The returned stand mixer should not be deformed.
The returned stand mixer should be free of water stains.
The returned stand mixer should not affect our secondary sales.
4.What is the return process?
(1) The return validity period for the stand mixer is within 45 natural days after receipt.
(2) Once you apply for a return, we will process the return for you within 1-3 business days.
(3) If you need to return the stand mixer, please send it to be returned to 41 Floyd St, Everett, Massachusetts, recipient is Cassandra Gedeus.
(4) If it is the customer’s personal reason: dislike color/workmanship/style of stand mixer, the return freight will be for the buyer’s account.
(5) If the stand mixer we sent is defective/damaged/lost/wrong, the return freight will be for Merrycheerful.com.
(6) Please send the order number and courier information to email [email protected] after you sending stand mixer.
(7) Once the returned stand mixer has arrived at Merrycheerful.com’s warehouse and has been successfully inspected, the refund process will be started.
5.How to obtain a refund?
After we receive your returned stand mixer, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.
6.Do we charge a re-listing fee?
No, we do not charge a re-listing fee.
7.Need help?
You can contact our customer service staff Cassandra Gedeus by email [email protected] at any time if you have any other questions of Return Policy, we will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.